REPAIRS
If you have an item that you would like to repair, please call our Service Department at 610-395-9743, email us at service@nvdevices.com, or fill out this form. You must obtain a Return Material Authorization (RMA) number and provide a description of the problem, along with your name and contact information.
Is your repair under warranty? View our full warranty statement.
REPAIRS
If you have an item that you would like to repair, please call our Service Department at 610-395-9743, email us at service@nvdevices.com, or fill out this form. You must obtain a Return Material Authorization (RMA) number and provide a description of the problem, along with your name and contact information.
Is your repair under warranty? View our full warranty statement.
Service Request Procedure
After receiving your service request, the following actions will occur:
- NVD will issue a Return Material Authorization and shipping instructions.
- You will need to package the system using commercial practices to protect the item in transit and ship it to NVD.
- After shipment, you will need to forward tracking information to NVD.
- Within 48 hours of receipt the shipment will be opened, the contents verified, and condition noted.
- Hardware will be evaluated with physical testing and teardown to verify the failure and identify what parts are necessary to repair.
- Once the problem has been established, we will call you with an estimate for parts and service to correct it.
- After your approval, NVD will repair and adjust the system to bring back to full specification.
- Upon completion of repairs NVD will test and verify performance.
- NVD will then process and ship back the system back to you.
We have a $100 service fee for evaluations. All Repairs and Servicing take 2-4 weeks. If you have any questions please contact our Service Department at 610-395-9743 or email us at service@nvdevices.com
Service Request Procedure
After receiving your service request, the following actions will occur:
- NVD will issue a Return Material Authorization and shipping instructions.
- You will need to package the system using commercial practices to protect the item in transit and ship it to NVD.
- After shipment, you will need to forward tracking information to NVD.
- Within 48 hours of receipt the shipment will be opened, the contents verified, and condition noted.
- Hardware will be evaluated with physical testing and teardown to verify the failure and identify what parts are necessary to repair.
- Once the problem has been established, we will call you with an estimate for parts and service to correct it.
- After your approval, NVD will repair and adjust the system to bring back to full specification.
- Upon completion of repairs NVD will test and verify performance.
- NVD will then process and ship back the system back to you.
We have a $100 service fee for evaluations. All Repairs and Servicing take 2-4 weeks.
If you have any questions please contact our Service Department
at 610-395-9743 or email us at service@nvdevices.com
SPARE PARTS & ACCESSORIES
PVS-14
PVS-7
